Privacy Policy

Effective Date: 2025-08-16

This Privacy Policy explains how Lotus Vision Ltd ("we", "our", or "us") collects, uses, discloses, and protects your information when you use GETRO, our mobile application designed to help you manage your personal video game collection and interact with other users.

 

By using GETRO, you agree to the practices outlined in this Privacy Policy.

1. Information We Collect

We collect the following types of information when you use GETRO:

  • Personal Information:
    • Full Name
    • Email Address
    • Password (encrypted)
    • Payment Details (processed securely via third-party providers)
  • Automatically Collected Information:
    • IP Address
    • Device Type and OS
    • Usage Data (app interactions, preferences)
    • Cookies and Tracking Technologies
  • Third-Party Data: We may collect or receive information from third-party platforms (e.g., Google, Apple, or Facebook) if you choose to sign in or integrate your account.

 

2. How We Use Your Information

We use your data to:

  • Create and manage user accounts
  • Personalize your app experience (e.g., game recommendations)
  • Process payments securely
  • Improve app functionality and performance
  • Provide customer support
  • Detect, prevent, and respond to fraud or security issues

 

3. Sharing of Information

We do not sell or share your personal information with third parties for marketing purposes.

We may share your data with:

  • Service Providers who help operate our platform (e.g., payment processors, analytics services), under strict confidentiality agreements.
  • Law Enforcement if legally required, or to protect the rights and safety of GETRO and its users.

 

4. Cookies and Tracking

GETRO uses cookies and similar technologies to:

  • Save your preferences
  • Track usage for analytics
  • Improve performance and user experience

You can control or disable cookies through your device settings.

 

5. Data Storage and Transfers

Your data may be stored on servers located in Europe and North America. We implement safeguards in accordance with applicable data protection laws, including GDPR for EU residents.

 

6. Your Rights and Choices

Depending on your location, you may have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion of your account and data
  • Object to certain processing activities

To exercise your rights, contact us at: sam.lewis.spencer@gmail.com

 

7. Children's Privacy

GETRO is not intended for children under the age of 13. We do not knowingly collect personal information from children without parental consent. If we become aware of such data, we will delete it.

 

8. Security

We take reasonable administrative, technical, and physical measures to protect your information from unauthorized access, loss, or misuse. However, no system is 100% secure.

 

9. International Users

If you access GETRO from outside Europe or North America, please be aware that your information may be transferred to, stored in, and processed in those regions, where data protection laws may differ.

 

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Effective Date” at the top. Significant changes will be communicated via the app or email.

 

11. Contact Us

If you have any questions or concerns about this Privacy Policy, you can contact us at:

📧 contact@getro.co.uk🏢 Lotus Vision Ltd